For individual users, enter the organization name that will be provided in the welcome email followed by your email address that the welcome email was sent to and password that has been created through the email link.
For the mouthguard to be recognised, Bluetooth must be switched on for the mobile device.
Once signed in the app will scan for the nearby assigned mouthguard. Select the desired mouthguard from the detected list. Individual athlete users will only be able to select the guard assigned to them. Should the mouthguard not appear then move the guard closer to the device, make sure the guard is charged and out of sleep mode by tapping the mouthguard several times (green light will be triggered) then select refresh on the app
Enter a session name and then press download. The sessions should be named in a way that is easily distinguishable to both the staff member processing and analysing this data and yourself. It is important you include the session time and type of activity that the session focused on e.g. Tuesday 09:15 Rugby (Units session).
While downloading please ensure that you don’t leave the application or let the phone go to sleep. If this does happen an error will occur and ask you to re-download. Once the download has been completed successfully, impacts stored on the guard will be deleted.
Session data will be uploaded to the cloud for processing automatically if the mobile connection allows. If the upload fails this will be outlined in the saved session section. If this occurs select the session and click share via email. This will be processed by an SWA admin and uploaded to the cloud.
Prior to your session commencing it is important that you check the mouthguard emits a green flash when hit. It is also required that you scan for your mouthguard using your mobile device and check it has been picked up before beginning your session.
It is best practice that impacts are downloaded straight after a session.
The mouthguard should be charged for 4 hours and will last in power mode for 4
hours. The mouthguard will go to sleep after 10 minutes of inactivity which holds
the mouthguards charge and allows the guard to be charged the night before a
session if required.
The mouthguard requires 2-3 hard taps to wake up. The mouthguard will appear
awake by a flashing green light on the inside of the guard by the left molars.
Yes- Please ensure the inside of the guard is emitting a green flash when tapped
The mouthguard is charged by aligning the charging coil (flat circular piece on
the right side of the mouthguard) to the flat circular coil of the charging case.
You need to ensure the charging case is being powered. This will be using the
mini usb cable and port if using a single charging case.
Your mouthguard will emit a hard red light across the guard when on charge. The
charging case will also show a flashing green light.
Enter the organization name provided in the welcome email followed by
username (email address) and password that has been created through the
Your organization name will be provided in the welcome email you receive.
After initial log in, your device will remember your password. However if for some
reason this gets forgotten then contact SWA via email@example.com
Please ensure Bluetooth is on, the mouthguard is close to your device and the
mouthguard emits a green light when tapped (note that the mouthguard needs
to have battery life in order for this to work)
The sessions should be named in a way that is easily distinguishable to both the
staff member processing and analysing this data and yourself. It is important you
include the session time and type of activity that the session focused on e.g.
Tuesday 09:15 Rugby (Units session).
Once the data has successfully been downloaded from the mouthguard the data
will be automatically sent to the cloud where a designated staff member can
process and analyse the data. The data will also be stored on your mobile device
through a password-protected file.
If for some reason the automatic upload to the cloud fails then please email this
file by navigating to the saved sessions tab on your mobile app, clicking on the
required session, and then selecting share via email. The file will be linked to the
email firstname.lastname@example.org The data will then be processed in the same way.
Please note the file will always be password protected.